We are dedicated to providing a high level of support to our customer. CorasWorks Support entitles you to receive technical support and major upgrades to the Solution Platform product. The support fees are paid annually.
What does Premier Annual Support and Maintenance include?
The benefits of the Premier Annual Support and Maintenance (PASM) Plan include:
The ability to designate up to two individuals within your organization to serve as CorasWorks Support Contacts. Each support contact will be provided with a unique User ID and Password for the CorasWorks Community and the Download library with 24x7 access.
Email support for technical CorasWorks product questions, with one business day response, for up to 25 email-based support requests per year. Email your Support Team at Support@CorasWorks.net
Telephone support from 9 am to 6 pm US Eastern time for technical CorasWorks product questions, for up to 10 incidents per year. You can contact support at:
Toll Free: 1-866-580-3115, or
Select Option 4
Access to all patches and major releases for the CorasWorks products purchased, downloadable through the CorasWorks Community.
Access to the Platform Learning Center for self-help training and how-to information on the CorasWorks Solution Platform. Accounts can be created for additional individuals within an organization. Contact your Account Executive or Customer Communications representative to have new accounts created.
A 20% Discount on all public Distance Learning Courses.
Subscription to the CorasWorks Customer monthly email newsletter.
How do I renew my Premier Annual Support and Maintenance?
An email reminder will be sent to the email address of the person that originally purchased the software, three months prior to your anniversary date of the original purchase. The email will contain information on the pricing for your renewal, instructions on how to purchase your support renewal, and contact information should you have any questions. If you do not receive an email reminder, please contact our Sales Staff at Renewals@CorasWorks.net